Privacy Policy

Land and Sea Development Services (Pty) Ltd (“LSDS”) respects your privacy and is committed to protecting personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and other applicable South African laws.

1. Information We Collect

We may collect personal information when you:

• Contact us through our website, email or telephone;
• Request information or a quotation;
• Become a client or use our services;
• Interact with us as an owner, trustee, committee member, tenant, supplier or service provider.

This information may include your name, contact details, property or unit information, correspondence and other information reasonably required for us to provide our services.

2. How We Use Your Information

We may use personal information to:

• Respond to enquiries and requests;
• Provide community scheme management and administration services;
• Communicate with owners, trustees, committee members and other relevant parties;
• Maintain administrative and financial records;
• Manage accounts, levies, maintenance matters and related services;
• Meet our contractual and legal obligations;
• Improve our website and services; and
• Protect our legitimate business interests and those of our clients.

We will only process personal information where there is a lawful basis for doing so.

3. Sharing of Personal Information

We do not sell or rent personal information.

Where necessary, information may be shared with trusted service providers, contractors, professional advisers, financial institutions, insurers, software providers or other parties involved in providing services to LSDS or its clients.

Information may also be disclosed where required by law or a lawful authority.

4. Third-Party Systems

LSDS may make use of third-party software and technology platforms in providing its services. These providers may process personal information on our behalf and are expected to maintain appropriate privacy and security safeguards.

5. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

While reasonable precautions are taken, no electronic communication or online system can be guaranteed to be completely secure.

6. Retention of Information

Personal information will only be retained for as long as reasonably necessary for the purpose for which it was collected, or for any period required by law, contractual obligations or legitimate business requirements.

7. Cookies and Website Information

Our website may use cookies and similar technologies to help the website function correctly, understand website usage and improve the visitor experience.

You may control or disable cookies through your browser settings, although this may affect certain website functionality.

8. Your Rights

Subject to applicable law, you may request that LSDS:

• Confirm whether we hold personal information about you;
• Provide access to your personal information;
• Correct or update inaccurate information;
• Delete information where we are no longer legally entitled or required to retain it; or
• Consider an objection to certain processing of your personal information.

We may require proof of identity before processing a request.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version published on our website will apply.

10. Contact Us

If you have any questions regarding this Privacy Policy or the personal information held by LSDS, please contact:

Land and Sea Development Services (Pty) Ltd
Unit 15 Grotto Mews
3 Grotto Road
Rondebosch, Cape Town

Tel: 021 300 1640
Email: support@lsds.co.za

If you are not satisfied with how your personal information has been handled, you also have the right to lodge a complaint with the Information Regulator of South Africa.